93% of employers believe a good onboarding experience is critical in influencing a new employee’s decision whether to stay with the company (CareerBuilder, 2018). That’s a pretty high number, yet if you look at the employee perspective, only 1 in 10 employees felt their organization did a good job onboarding (Gallup, 2022). Clearly there’s some disconnect. Maybe you’re the 1 in 10 that prepares new hires for a successful start in your organization. But in case you’re not, KEEP READING.
In this article we have shared how true integration in your Learning Management System (LMS) can aid organizational productivity.
When we think of the biggest onboarding training challenges organizations face, a few come to mind; timely completion of compliance training, verifying complex job requirements, working against time constraints and complicated workflows. But each of these boils down to the same core problem – a lack of automated communication between individual systems. How do you track and manage job requirements and training without a centralized system? How are you efficiently moving new hires through the onboarding process without systems that work together? These challenges negatively impact your organization’s output. When your individual systems aren’t fully integrated with each other, it will always be someone’s job to move the process along, which can slow down productivity. We will get to that later but let's start with what this experience is like for new hires.
The new hire perspective
There’s a slew of new information to learn along with their onboarding training and paperwork. In some cases, they’re given as many as 5-7 websites to create accounts with and each site is for something different. Or they have one “centralized platform,” but they need two accounts in two additional sites that aren’t in the main hub. Not to mention, each site must have unique login credentials. Once they’re over that hurdle of creating accounts and tracking passwords, they have to try and understand where everything is. “My schedule is shown in two places, and they have conflicts, which one is accurate?” When processes are convoluted with too many moving parts, things slip through the cracks.
Day 1 snafus for new employees
One of the most common ways we see these cracks come up is through compliance training. Many organizations require mandatory compliance training be completed before an employee can begin. Let’s say a new hire who is getting ready to start work next week. One website has the employee’s schedule all good to start on Monday. But another shows 4 hours of training need to be completed before the employee can start their first shift. These systems don’t work together, so the employee didn’t see this requirement. Instead of hitting the floor, they get pulled to do compliance training on the slow back-office computer. Not off to a great start, especially since your staff needed that help on the floor. Now take this experience and multiply it by 300, that’s how many new hires your organization onboards weekly. If these different websites or programs aren’t communicating with each other, the issues will pile up and drastically slow down your organization’s productivity.
What’s the quick fix for this? You hire someone who oversees all these new hires to make sure everything is squared away come every new employee’s start date. That’s a great solution for everyone, except the person that’s doing the running around! Imagine one person manually uploading certificates or training completions to each new hires profile so the system recognizes they are ready for work. Or having one person enter each new hire’s job class because their system didn’t bring that information over automatically. We know human errors can occur, not to mention your organization may be very large or spread across multiple cities or states. This is a time consuming and draining process. A better solution than having one person in charge of mass copy-paste functions is having an LMS that seamlessly integrates with all systems.
One platform for everything
Through one login platform, you can provide new hires with everything they need; job-specific training, payroll and benefits information, compliance and regulatory guides, etc. No running around or confusion with multiple sites. A system that can automatically sync with your onboarding training requirements and update them in real time saves time and resources. Not to mention, takes a load off the admin whose job was to manually move these processes along.
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